English | Bahasa Malaysia
How do I ship my return parcels?
Once your request for a return has been approved, you will be required to select your preferred return shipping method within 2 days and return the item(s) to the seller within the next 5 days.
1. Drop-off method
You can return your parcel easily by dropping it off at any of Shopee Free Return’s logistics partners which are SPX Express, J&T Express , Flash Express and PosLaju. Refer to the return processes for this method below.
2. Pick-up method
You may choose to return your parcel by arranging a pick-up with Flash Express, SPX Express and J&T Cargo at your desired time and address, free of charge! Refer to the Return Process for this method below.
⚠️Note:
3. Self arrange method
You can self-arrange the return shipment of your parcel using traceable mailing options (with the tracking number provided) if standard return options like Drop Off or Pick Up are not available due to issues like out-of-coverage return addresses or limited serviceability. Refer to the Return process for self arrange for more information.
⚠️Note:
Where do I ship my return parcels?
For local orders:
For overseas orders:
What are the parcel dimensions and weight for the Free Buyer Return Programme?
⚠️ Note:
If your parcel exceeds the weight or dimension limit as shown above, you will not be able to proceed with the return. (Refer to the return process for more information).